- "business = communicate & collaborate with others"
- "what people say is not what they want"
"what they want is not what they need" - "as a manager, fix systems, not people" (e.g. if many errors are tracked for data input into a system, perhaps employees need more training/system is not user friendly enough) It is an easy solution to fire/blame people
- "way to get money is to work hard"
- "nothing happens in business without being recorded somewhere"
- "which best meet customer needs at lowest price?"
Cheers,
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